UK Mainland deliveries for Bulk orders on larger items will be quoted additional shipping costs. Contact us to enquire.
We do aim to deliver your item within 10 business days depending on how busy we are (unless the listing states otherwise). We take the utmost care in packaging your item, ultimately there are odd occasions where problems with Couriers can result in items arriving damaged. We are happy to replace your item but we will require from yourself proof of damage (photographs including the packaging which it arrived in).
Delivery for most items will be via Courier. This may take up to 5 - 10 business days for them to deliver your items, delivery may be delayed due to situations beyond our control, for example: adverse weather conditions or increase in demand but please allow 5 additional days before contacting us to report your item is missing. Please provide us with a telephone number so the courier company can contact you regarding a delivery if necessary. Should you not be available upon delivery then they will leave a card with instructions regarding this item. We will not be held responsible for any item left unattended or which goes missing via the courier.
All goods must be checked thoroughly for damage or faults within 48 hours of receipt of the product/s, and reported to us via email with accompanying photographs of the fault / damaged area along with images of the damaged packaging. We reserve the right to replace the item with an identical piece unless the product is no longer available. Any issues NOT reported within 48 hours of receipt will be deemed as the end users responsibility and izzi will not be liable to refund or replace.
We will only be responsible for issues/damages on products which are delivered to the shipping address which we are instructed to ship to according to our order instruction, ie the shipping address provided on the order form. Any products we ship to a redistribution centre, which will then be forwarded on to a different address will no longer be our responsibility once delivered to the redistribution centre.
Measurements of Goods:
We accept no liability arising from any inaccuracy in the measurements set out in the description of any Goods and you are responsible for ensuring there is adequate access to Your premises for Us to provide delivery of the Goods ordered.
Our returns policy means you can return anything to us in unused condition complete with its original tags and its original packaging within 14 days.
We promise to refund you within 5 working days of the item arriving back with us if you are returning it because of our mistake, (we do try our utmost to get it right first time as we all know no one’s perfect but we do our best). We will, of course, refund or replace the goods at no extra charge as soon as possible.
As we strive to give our customers as much information about our products as possible in both image and script format. We reserve the right to charge a 25% restocking fee when customers wish to return undamaged items to us for any reason e.g. The item is too small/ too large or It is not the correct colour we assumed it was this shade etc etc, courier late on delivery and in instances such as these the return shipping and associated costs are the customers responsibility.
Any items returned to us (izzi) that arrive damaged by the return carrier instructed/authorised by the customer, remain the responsibility of the customer/return sender and will not be refunded. It remains the customer’s responsibility to action a claim for losses against the carrier they have instructed. We will provide as much information and evidence to assist in their claim where possible.
Clothing Terms & Conditions
Returns / Refunds
We are confident you will be happy with your purchase. However, if you not completely satisfied with your order, we are happy to offer you a full refund to the value of the product. All items are checked prior to shipment to make sure they are in perfect condition. The items must be returned in the same condition with all packaging and garment tags still attached.
Please place your invoice sheet inside your returns parcel, and please state which items you would like to return or exchange and the reason why.
We recommend items be returned via a recorded courier service. izzi cannot take responsibility for returned items until received and signed for.
We strongly recommend the use of an insured and traceable postal service (e.g. Royal Mail Special Delivery) for all returned parcels . Please note that all items returned to izzi are the responsibility of the customer until they arrive at the izzi returns department.
Items should be dispatched to the following address: izzi, 41b Towngate, Mapplewell, Barnsley, South Yorkshire, S756AS
Unsuitable items will only be refunded when returned within 14 days of receipt.
Returns received after the 14 day timeframe will only be accepted at the discretion of izzi in the form of a credit note.
All correctly returned items will only be credited to the account from which the original purchase was made. We are unable to refund any shipping charges incurred.
We advise that all customers check item(s) thoroughly on receipt of goods, prior to removing and disposing of labels and original packaging.
We send all items on a tracked and signed delivery, this is prevent any loss. If you request a forwarding address or safe place for your delivery, this is at your own risk, as we cannot accept responsibility for lost parcels that are not signed for.
Faulty or Defective Items
We make every effort to quality check all products before they leave the store. Unfortunately oversights may happen, in this case we look to resolve the issue within a reasonable time.
In cases of a genuine manufacturing fault we may be able to offer services such as replacement or repair, subject to availability. Please note that items that are damaged as a result of wear and tear are not considered to be faulty and will not be accepted.
If your item appears to be faulty, please return to izzi customer care team for inspection. You may speed up this process by providing us with images of the fault prior to postage. Should we agree there is a fault and there is no replacement or repair available within a reasonable time, we will refund the item in full. If the customer has kept part of the order and is returning a faulty item, refund of postage will not be applied to the order. Please make sure you get a confirmation from the customer care team first before sending any items back.
Items must be returned via a recorded courier service as above.
Taking Care of Items
We sell premium quality clothing and accessories and therefore many items may be made with delicate fabrics and materials. We advise you to take care of your items as per the designer or brand's washing and handling instructions. Although we will accept returns for items with genuine manufacturing fault, we cannot accept returns for goods that have been miss-handled, soiled or washed without care. All returns of this nature will be investigated and at the discretion of izzi.
We do not enclose returns forms in with our deliveries in order to reduce the amount of paper we generate.
If you’d like to exchange any items – that’s no problem, just let us know what you’d like to change it for and we’ll do this with pleasure. If there is a difference to pay or refund we will organize this with you.
- If you want to exchange your purchase for another item please do call the shop (01226 391523) or e-mail firstname.lastname@example.org and we will set it aside for you.